If you are a buyer who has found a great location to purchase but you discover that the current staff does not offer top-notch customer service, this can be to your advantage. You can easily boost business and increase the sales. On the other hand, you could be finding and buy a pharmacy that is using new technologies, is operating with the right professional staff and support staff and offers great customer service. Their patients have come to expect this superior level of service. You, then, would have to make sure to keep the existing staff, or hire new staff that would perform at the same high level. Otherwise, sales will rapidly decline