An important part of customer service is keeping the day-to-day operation of your pharmacy running smoothly. For example, as the owner of the store, who is running the store for most of your operating hours? Is it being run by different relief pharmacists on a regular basis? If so, are they kind, friendly, welcoming and professional? Are they happy to be there? You want anyone taking over in your absence to run your pharmacy just the way you would.
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